Onscreen Translate Support

Email support@onscreentranslate.app. You can also open support chat from Setup and help in the app. Reopen chat to check for replies.

Subscription help

Open Setup and help > Subscription to view plans, restore a purchase, or manage your subscription. Both monthly and annual plans include all translation features. Apple shows your local price and whether you qualify for a seven-day free trial before purchase.

To cancel, open iPhone Settings > Apple Account > Subscriptions > Onscreen Translate. Cancel at least 24 hours before your trial or current billing period ends to avoid the next charge. Deleting the app does not cancel your subscription.

For refunds, use Apple’s refund request page. Refund decisions are handled by Apple.

Translation help

If a language needs downloading, connect to the internet and translate a photo in the app. Let Apple finish downloading the language files, then try the shortcut again.

If your trial or subscription ended, open Subscription to subscribe or restore an existing purchase. Background shortcuts cannot show Apple’s purchase screen.

For Double Tap, add the shortcut from the app’s setup guide and assign it in Settings > Accessibility > Touch > Back Tap. Background image previews require iOS 26 or later; older supported versions open the app.

Camera translation requires a supported iPhone and camera permission. Check Settings if permission was denied. Small text, low light, reflections and movement can affect translation.

Privacy requests

You can request access, correction or deletion of support information by email. Include enough information to identify your conversation, but do not send passwords or payment details. Translation images and text are processed on your iPhone and are not automatically sent to support.